Digitize

Africa Online

FAQs

Get your frequently asked questions here

How can I get started?

We are flexible and strive to give you personalized experience. Typically, we would need to hold a meeting and let us know what you need and familiarize ourselves with your brand and the people behind it. Get started

Do you have payment plans?

We do offer great payment plans on some of our products.

How much do you charge for your services?

It can be difficult to give concrete pricing without having a conversation about your requirements and expectations. We generally price our services based on the complexity, development duration/intensity and value of the products along with the technical setup costs. But we charge no less than 150 USD and no more than 5000 USD.

Can I get a refund?

Yes you may so long as you are not in breach of the refund agreement. See here

How long do you take to deliver?

We will give a time period of deliverables along with the quote. To avoid any delays we would urge you to avail your content (text,audio,video,branding details,account credentials) to us as soon as possible.

Will I own the product created?

You will have full ownership once you have fully paid for the service. (i.e amount paid adds up to the one time fee)

Can I move to a different Host?

Yes, once you have paid the full amount we will help you move free of charge if need be.

Can you fix or redesign an existing website?

Yes, we offer and website management services and re-branding to make sure your website is up to date and contemporary.

Can i get SEO services?

Search engine optimization is a simple but tedious process which requires some skill, work and patience. We offer this service for every website we create or manage by default and also regularly review performance reports. We can also offer you a site audit and consultancy services.

Do you outsource?

No we do not, all of our products are developed in house by our developers. We sometimes do partner with other entities for content creation(articles, video and photography) .

How often can we have meetings?

We do love to sit with our clients and have conversations, however meetings will not always be absolutely necessary. But we do avail ourselves for meetings with you provided a set appointment.

Which name should I choose for my domain name, brand name or app name?

A brand name would usually consist of something unique and easy to remember. Think in the line of Top of mind awareness.